Verify Your hapitogel Account
Account verification is how we confirm the person depositing and withdrawing is the same person who opened the account. You will need to submit a photo of a valid national ID and a short selfie for comparison — both uploaded directly from your phone camera inside the account settings page. Verification also locks your registered DANA, OVO or GoPay wallet number to
your account, which is what enables the name-match step on every withdrawal. Think of it as the layer that keeps your balance exclusively yours. A verified account also avoids withdrawal holds that can occur when identity details are unconfirmed.
- Open account settings — Navigate to the verification section inside your hapitogel account settings on mobile or desktop.
- Upload your ID — Take a clear photo of your national ID and upload it through the document submission form in settings.
- Submit a selfie — Photograph yourself holding the same ID so our team can match your face to the document on file.
- Wallet linked and confirmed — Once verified, your registered e-wallet ties to your profile and withdrawal name-matching runs without delays.